Concordia Plans Seeks VP of Customer Experience

Concordia Plans has initiated the search process for a Vice President of Customer Experience. This highly influential role will be responsible for the strategy and execution of customer engagement for our members and ministries.

Summary:

The Vice President of Customer Experience leads the strategy and execution of customer engagement across Concordia Plans, ensuring that both ministries and individual members receive seamless, value-driven experiences. This role is responsible for identifying and closing customer experience gaps, aligning cross-functional teams around the voice of the customer, and driving continuous improvement in service delivery, education, and outreach. This role will build collaborative partnerships across the organization and with external stakeholders to deliver an exceptional, mission-aligned customer journey.

Qualifications include a bachelor’s degree, 10 years of progressive leadership in customer experience, operations, or marketing, ideally within the insurance, financial services, employee benefits or nonprofit sectors. Five years of executive-level experience is preferred. Active membership in a congregation of the LCMS is required.

The link to the full position description and application can be found here.

Please share this opportunity to any LCMS members who may be a fit or who may have an interest in learning more.

Referrals or follow-up questions can be directed to:

Casey Carlson, District Solutions Consultant | 314-885-6723 | Casey.Carlson@concordiaplans.org or
Cheryl Johnson, AVP of People Strategies | 314-885-6818 | Cheryl.Johnson@ConcordiaPlans.org